FAQ

How can I place an order?

You can place your order directly through our website or contact us through WhatsApp for assistance.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across Pakistan

How long does delivery take?

Orders usually arrive within 3–5 working days across Pakistan. But it can be delayed due to unforeseen weather conditions, road closures (such as political protests or blockades), public holidays, or peak sale seasons when couriers experience a massive surge in volume.

Do you offer same-day delivery?

Same-day delivery is not available

How can I track my order?

Once your order is shipped, you will receive tracking details through SMS or WhatsApp.

Can I cancel my order after placing it?

No, orders cannot be cancelled.

What if I receive a damaged or wrong item?

Please contact our support team within 24 hours with pictures for quick assistance.

Do you offer exchange services?

Yes, exchanges are available according to our exchange policy.

Are delivery charges applied?

Yes! Delivery charges are applied.

Do you deliver internationally?

Yes, we ship internationally.

How long does international shipping take?

International delivery usually takes 14-30 working days depending on the destination.

Which payment methods do you accept?

We accept bank transfer, online payment methods, and Cash on Delivery within Pakistan.

Where are you located?

Our location: Shop 5, Umer Plaza, F-8 Markaz, Islamabad

What are your outlet timings?

Our timings: 10:30 AM to 8:30 PM – Open 7 days a week

Which fabric is best for summer abayas?

Arabic Lawn, Crepe and lightweight Nida fabrics are ideal for summer due to their breathable texture.

Which fabric is best for luxury abayas?

Shiny Silk, Crinkle Silk, and premium Nida fabrics are perfect for elegant luxury wear.

What is Nida fabric known for?

Nida fabric is loved for its smooth texture, soft feel, and graceful fall.

Is Chiffon suitable for daily wear?

Yes, chiffon scarves are lightweight, elegant, and comfortable for daily styling. Chiffon is also used in double abayas that are reversible.

Is Chiffon see through fabric?

Yes! Chiffon opacity is 3/5 but if doubled, it becomes non-see through.

What is the difference between Chiffon and Arabic Chiffon?

Arabic Chiffon has a richer texture and more luxurious drape compared to regular chiffon.

Is CEY fabric wrinkle-friendly?

Yes, CEY fabric is known for being soft, comfortable, and wrinkle-friendly.

Which fabric is best for Ihram?

Premium towel fabric is preferred for Ihram because of its absorbent and breathable quality.

Do scarf colors fade after washing?

With proper care and gentle washing, our scarves maintain their quality and color beautifully.

Do you offer different abaya sizes?

Yes, we offer multiple sizes suitable for different heights and body types.

Can abayas be customized?

Selected designs may be customized depending on availability.

Do you offer kids’ abayas and Ihram?

Yes, we offer modest wear and Ihram options for children as well.

Do you offer wholesale services?

Yes, we deal in wholesale in bulk quantity.

How can I inquire about wholesale?

You can contact us directly through WhatsApp or visit our outlet for wholesale details.

Why is hijab important in Islam?

Hijab represents modesty, dignity, and obedience to Allah’s guidance.

What is the purpose of modest dressing?

Modest dressing promotes humility, respect, and protection of personal dignity.

Do you offer stitched hijabs?

Yes, we offer stitched scarves that are easy to wear. Especially for Hajj & Umrah.

Which scarf fabric is best for daily use?

Lawn, chiffon, and Arabic chiffon scarves are popular for daily styling.

Do you sell hijab accessories?

Yes, we offer hijab caps, pins, magnets, gloves, niqabs, and related accessories.

What is the difference between niqab and hijab?

Hijab covers the hair and neck while niqab additionally covers the face.

What is parda in Islam?

Parda refers to maintaining modesty in dress and behavior according to Islamic teachings.

What is Ihram?

Ihram is the sacred state entered before performing Hajj or Umrah.

Why do pilgrims wear white Ihram?

White Ihram symbolizes equality, purity, and simplicity before Allah.

What items are essential for Umrah?

Essential items include Ihram, belt, slippers, prayer mat, tasbeeh, and personal necessities.

Do you sell Hajj and Umrah essentials?

Yes, we offer a complete range of Hajj and Umrah products.

What is Tawaf?

Tawaf is the act of circling the Kaaba seven times during Hajj or Umrah.

What is Sa’i/Saee?

Sa’i is walking between Safa and Marwah as part of Hajj and Umrah rituals.

What is the significance of Zamzam water?

Zamzam is considered a blessed water source gifted by Allah.

What are the main steps of Hajj?

The main steps of Hajj include entering the state of Ihram, performing Tawaf around the Kaaba, walking between Safa and Marwah (Sa’i), staying at Mina, standing at Arafat, spending the night in Muzdalifah, performing Rami (stoning the pillars), offering Qurbani, and completing the farewell Tawaf. These rituals symbolize obedience, sacrifice, unity, patience, and devotion to Allah.

Why is Tawaf important?

Tawaf symbolizes the unity of believers worshipping one Allah and reflects devotion, submission, and spiritual connection.

Why is Sa’i/Saee between Safa and Marwah performed?

Sa’i honors the struggle and faith of Hazrat Hajra (AS) as she searched for water for her son Prophet Ismail (AS).

Why is the Day of Arafat important?

The Day of Arafat is considered the most important part of Hajj and a day of forgiveness, mercy, and sincere supplication.

Why do pilgrims perform Rami?

Rami symbolizes rejecting evil and resisting the temptations of Shaytan.

Why is Qurbani performed during Hajj?

Qurbani commemorates the obedience and sacrifice of Prophet Ibrahim (AS) for the sake of Allah.

What are the main steps of Umrah?

The main steps of Umrah include entering Ihram, performing Tawaf around the Kaaba, completing Sa’i between Safa and Marwah, and trimming or shaving the hair. These acts represent purification, devotion, patience, and closeness to Allah.

Why is Umrah important?

Umrah is a beautiful act of worship that strengthens faith, brings spiritual peace, and allows Muslims to seek forgiveness and blessings from Allah.

Can Umrah be performed anytime during the year?

Yes, Umrah can be performed throughout the year unlike Hajj which has fixed dates in Dhul Hijjah.

What is Qurbani in Islam?

Qurbani is the sacrifice performed during Eid-ul-Adha in remembrance of Prophet Ibrahim (AS).

Who is required to perform Qurbani?

Every financially capable Muslim adult is encouraged to perform Qurbani.

Why is Qurbani important?

Qurbani teaches sacrifice, obedience, and sharing with those in need.

What animals are allowed for Qurbani?

Goat, sheep, cow, buffalo, and camel are permissible animals for Qurbani.

Why is Ramadan important?

Ramadan is the blessed month of fasting, worship, and spiritual purification.

What is the significance of Muharram?

Muharram is one of the sacred months in Islam and marks the Islamic New Year.

What is Laylatul Qadr?

Laylatul Qadr is the blessed Night of Power mentioned in the Quran.

Why do Muslims fast?

Fasting teaches patience, self-control, gratitude, and closeness to Allah.

What is the importance of Friday in Islam?

Friday (Jummah) is considered the most blessed day of the week for Muslims.

Why is charity important in Islam?

Charity helps purify wealth and supports those in need.

What is the importance of daily prayer?

Salah strengthens the connection between a believer and Allah.

What are the 5 Pillars of Islam?

The five pillars of Islam are Shahadah (faith), Salah (prayer), Zakat (charity), Sawm (fasting in Ramadan), and Hajj (pilgrimage to Makkah). These pillars form the foundation of a Muslim’s faith and daily life.

What is Shahadah?

Shahadah is the declaration that Allah is One and Prophet Muhammad ﷺ is His final Messenger.

What is Salah?

Salah is the daily prayer that strengthens a Muslim’s connection with Allah.

What is Zakat?

Zakat is charity given to help the needy and purify wealth.

What is Sawm?

Sawm means fasting in Ramadan to develop patience, discipline, and gratitude.

What is Hajj?

Hajj is the pilgrimage to Makkah performed as an act of worship and obedience to Allah.